Repairs & Maintenance Management

• Day to day staff management of direct reports across the managed services.


• To project manage complex repair works from inception to completion.


• Wider responsibility to oversee management of Customer Services ensuring agreed service standards and KPIs are consistently met.


• Effective contract management of key service contracts including supporting the contracts manager and ensuring performance monitoring and reporting of contractor performance against set KPI targets and budgets. This will include developing effective and collaborative working relationships with contractors.


• Oversee the management of Aids and Adaptation works.


• Budget responsibility - forecasting, monitoring and managing spend effectively against set budgets for reactive repairs, disrepair and voids including invoice reconciliations.


• Manage the delivery of robust repairs works order process, ensuring the end-to-end cycle of repairs works orders and reconciliations is managed efficiently and delivers services within budget.


• Compile reports /statistics (such as KPIs/budget reports) and general reports for internal use, Committee and Board as required on Housing Services functions.


• Responsible for ensuring process are in place to deliver effective work quality control mechanisms -pre and post inspections.


• Participate in the out of hour's rota system

Qualifications & Experience required:

• Degree level education/ level 7 vocational qualification or equivalent experience


• Significant experience in delivery of maintenance and small works to industry standards and methodologies

Hours: 9am - 5pm Monday - Friday, potentially accommodate other office hours.